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Discoverability and Response Design

Initiating Interaction

  • Discoverability challenge
    - Difficulty for users to find and execute available functions in a user interface
    - The invisibility and ephemerality of speech exacerbate this challenge with voice interfaces
    Discoverability support

Some Takeaways

  • Automatic strategy was significantly better than the baseline in all measures
  • Performance in the requested strategy varied
  • Adopt explicit prompts for new devices, voices or periodically to encourage experimentation
  • Ease off to explicit requests after initial use

Designing the response